Privacy Policy

This Privacy Policy explains how EnvatoLicenseManager ("we", "us", "our") collects, uses, and protects your information when you use our website, purchase digital licenses, or engage us for custom development / freelance project work through our client portal.

Information We Collect

We collect information you provide directly, such as your name, email address, and account details when you register; billing and payment details when you make a purchase or pay for a custom project (we do not store full card numbers — payments are processed by our payment providers, see "Payment Information" below); project details you submit through the "Hire Us" feature, including descriptions, budgets, requirements, and any documents or files you upload; and support messages, project discussion threads, and any files exchanged with our team.

We also automatically collect limited technical information such as IP address, browser type, and pages visited, used for security and to improve the website.

How We Use Your Information

We use your information to provide and manage your account and licenses; to review, negotiate, and deliver custom projects you request; to process payments and verify bank transfer receipts; to communicate with you about your orders, tickets, and projects; and to comply with legal obligations and prevent fraud or abuse.

Payment Information

Online card payments (where enabled) are processed by GoPayFast, a third-party payment processor. We do not store your full card details on our servers — these are handled directly by GoPayFast under its own privacy and security practices. For bank transfer payments, you provide a payment receipt which our team reviews manually to confirm your payment; this receipt image is stored securely and is only accessible to authorized staff.

Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences (such as light/dark mode), and understand how the site is used. You can control cookies through your browser settings.

Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate the website and process payments (such as our hosting provider and GoPayFast), strictly to the extent needed to provide our services, and where required by law.

Data Retention

We retain account, order, project, and payment records for as long as your account is active and afterward as needed to meet legal, accounting, or dispute-resolution requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our legal and legitimate business retention needs (for example, we may need to keep payment records for accounting purposes). To make a request, contact us using the details below.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at raiadnan@shaheendevelopers.com.